Return Policy (U.S.)
We provide you with local U.S. address for easy return and allow returns made within 14 days after the product delivery date. However, your returned items must meet the following criteria:
- Items must be in original condition: unwashed and unworn. For hygienic purposes, earrings and socks are non-returnable. Swimwear must be tried on over underwear without removing the hygienic strip. You may not return swimwear products if the hygienic strip has been removed or tampered with.
- Items must have all tags attached and must be returned with the original box included.
For domestic returns, you'll be responsible for paying your own shipping costs for returning unless you received damaged or incorrect items. Please contact us if you received wrong or defective items.
Return Steps (U.S.):
- Step 1: Send a return request to firstname.lastname@example.org along with your order number, reason, pictures, and the name(s) of the item(s) you want to return.
- Step 2: Our customer service will reply to you with a return authorization number and the return address within 24 hours.
- Step 3: Pack up the item(s) you want to return and send it or them back to our warehouse address.
- Step 4: Once we receive the package, we will process your refund.
Please note that any returned items must be in resalable condition. Item(s) that arrived damaged will not be eligible for a refund.
If you received wrong or defective items, please send a return request to email@example.com along with your order number, and our customer service will reply to you with a return authorization number and the return address within 24 hours. Please note that you'll be responsible for paying your own shipping costs for returning unless you received damaged or incorrect items.
Note: There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Please note that we are not responsible for lost return packages and recommend you insure and track your package.
After we have received your return, please allow 3-5 days for us to process the original payment refund. For Credit Card Refund, it may take up to 10 days to appear in your account.
At the moment, due to the complex and costly nature of international transactions, we do not provide any exchange. If you want to exchange any items, you must create a new purchase and return your old one.
Please note due to the custom nature and permanent processes of personalization, all monogrammed/engraved items cannot be returned, refunded, or exchanged.