Shipping & Returns(US/Canada/Rest)
Shipping
For U.S. customers, we offer free Standard International Shipping (typically 10-20 business days delivery) for any $29+ orders and Express International Shipping (typically 7-10 business days delivery) for any $129+ orders and Super International Shipping (typically 4-6 business days delivery) for any $199+ orders and If you don't qualify for free shipping, the shipping rates are as below:
$2.99 - Standard Shipping (delivery typically takes about 10-20 days)
$9.99 - Express Shipping (delivery typically takes about 7-10 days)
$16.99 - Super Shipping (delivery typically takes about 4-6 days)
For Canadian customers, we offer free Standard International Shipping (typically 10-20 business days delivery) for any $49+ orders and Express International Shipping (typically 7-10 business days delivery) for any $199+ orders and Super International Shipping (typically 4-6 business days delivery) for any $249+ orders and If you don't qualify for free shipping, the shipping rates are as below:
$4.99 - Standard Shipping (delivery typically takes about 10-20 days)
$12.99 - Express Shipping (delivery typically takes about 7-10 days)
$19.99 - Super Shipping (delivery typically takes about 4-6 days)
For customers from other countries, we offer free Standard International Shipping (typically 10-20 business days delivery) for any $99+ orders and Express International Shipping (typically 7-10 business days delivery) for any $249+ orders and Super International Shipping (typically 4-6 business days delivery) for any $299+ orders and If you don't qualify for free shipping, the shipping rates are as below:
$9.99 - Standard Shipping (delivery typically takes about 10-20 days)
$19.99 - Express Shipping (delivery typically takes about 7-10 days)
$24.99 - Super Shipping (delivery typically takes about 4-6 days)
We have made a lot of effort to make sure your international shopping experience is as smooth, fast, and affordable as possible. With your support, we will keep optimizing our services.
- Order Processing: We begin preparing your order immediately after it is verified. The amount of time the designers & AHED PROJECT’s warehouse need to prepare your order for shipping is typically 2-7 days (please note that as many designers adopt the "make-to-order" practice to minimize environmental waste, they'll only start to hand make the products after your order is received), and please note this does not include holidays and weekends.
- Tracking: The specific tracking information of your package(s) will be included in the shipping confirmation email we send to you.
- Delivery: delivery period(excludes the production time) can vary depending on your location and shipping methods, For Standard Shipping, the delivery period is normally 10-20 days(in rare case, it could take up to 30 days); for Express Shipping, the delivery period is normally 7-10 days; for Super Shipping, the delivery period is normally 4-6 days.
Note: (1). Delivery time is estimated and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes. (2).You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers). AHED Project has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary from state to state and from time to time.
Return Policy(U.S.)
We provide you with local U.S. address for easy return and allow returns made within 14 days after the product delivery date. However, your returned items must meet the following criteria:
- Items must be in original condition: unwashed and unworn. For hygienic purposes, earrings and socks are non-returnable. Swimwear must be tried on over underwear without removing the hygienic strip. You may not return swimwear products if the hygienic strip has been removed or tampered with.
- Items must have all tags attached and must be returned with the original box included.
For domestic returns, you'll be responsible for paying your own shipping costs for returning unless you received damaged or incorrect items. Please contact us if you received wrong or defective items.
Return Steps(U.S.):
- Step 1: Send a return request to returns@ahedproject.com along with your order number, reason, pictures, and the name(s) of the item(s) you want to return.
- Step 2: Our customer service will reply to you with a return authorization number and the return address within 24 hours.
- Step 3: Pack up the item(s) you want to return and send it or them back to our warehouse address.
- Step 4: Once we receive the package, we will process your refund.
Please note that any returned items must be in resalable condition. Item(s) that arrived damaged will not be eligible for a refund.
Return(International)
For international returns, you will need to arrange for shipment. Please send a return request to returns@ahedproject.com along with your order number, and our customer service will reply to you with a return authorization number and the return address within 24 hours.
We are not responsible for lost return packages and recommend you insure and track your package.
Note: There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds:
After we have received your return, please allow 3-5 days for us to begin the original payment refund process. For Credit Card Refund, it may take up to 10 days to appear in your account.
Exchange:
At the moment, due to the complex and costly nature of international transactions, we do not provide any exchange. If you want to exchange any items, you must create a new purchase and return your old one.
